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Customer Service Rep Helps Save Life of Customer Nearly 900 Miles Away

An attentive customer service representative knew exactly what to do, and a cable customer’s life was saved!

August 19, 2019   By Kim Davis, Western Journal

As soon as customer service representative Kimberly Williams heard the slurred voice of a cable customer on the phone, she knew something was wrong.

Williams could not mistake the troubling sound of the man’s voice, scarcely able to speak. From prior experience with her grandmother, Williams knew exactly what was happening.   More…

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